General
These Terms and Conditions govern your access to and use of the Scented Supplies website, including all products, services, content, features, and functionality made available through the website.
By accessing the website, creating an account, or purchasing products from Scented Supplies, you agree to these Terms and Conditions.
We may update these Terms and Conditions from time to time. Any changes will become effective when published on the website. You should review this page regularly to stay informed of any updates.
Access to the website is provided on a temporary basis. We reserve the right to withdraw, restrict, suspend, or modify any part of the website without notice.
We are not responsible if the website, or any part of it, is unavailable at any time or for any period.
Third Party Websites
The website may contain links to websites operated by third parties.
Scented Supplies does not control these websites and is not responsible for their content, availability, privacy practices, terms, products, services, or security.
Your use of third party websites is subject to the terms and policies published by those third parties.
Privacy
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using the website, you acknowledge that you have reviewed our Privacy Policy and agree that the information you provide is accurate and complete.
Prohibited Uses
You may not misuse the website.
You must not:
- Use the website for unlawful, fraudulent, or malicious purposes.
- Transmit viruses, malware, harmful code, or other technologically harmful material.
- Attempt to gain unauthorized access to the website, its servers, connected databases, or related systems.
- Interfere with the website’s security, operation, performance, or availability.
- Collect information about other users without authorization.
- Use automated systems, scraping tools, bots, or similar technology without our written permission.
- Send unsolicited advertising, marketing messages, or spam through the website.
- Use the website in a way that infringes the intellectual property, privacy, or other legal rights of another person.
We may report suspected illegal activity to the appropriate authorities and cooperate with lawful investigations.
Intellectual Property
Unless otherwise stated, all content available through the website belongs to Scented Supplies or its licensors.
This includes website design, written content, product descriptions, logos, branding, photographs, graphics, videos, software, website functionality, downloads, and educational materials.
You may view, download, or print website content for your personal and noncommercial use.
You may not reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from website content without prior written permission from Scented Supplies.
All rights not expressly granted are reserved.
Product Information
We aim to provide accurate product descriptions, photographs, specifications, prices, safety information, and availability details.
Minor differences may occur between website images and the products received. Screen settings, photography, lighting, production batches, raw material variations, and manufacturing processes may affect how products appear.
Customers must review product descriptions, technical documents, safety information, and usage guidance before purchasing or using a product.
You are responsible for deciding whether a product is suitable for your intended application.
Terms of Sale
By placing an order, you are offering to purchase products subject to these Terms and Conditions.
All orders are subject to product availability, payment authorization, verification of order details, and confirmation and acceptance by Scented Supplies.
We reserve the right to accept, reject, limit, or cancel an order at our discretion, including where we suspect fraud, misuse, unauthorized resale, pricing errors, or a breach of these Terms and Conditions.
Age Requirements
You must be at least 18 years old, or the legal age of majority in your state, to place an order through the website.
By placing an order, you confirm that the information you provide is accurate, you are authorized to use the selected payment method, you have sufficient funds or available credit, and your purchase complies with applicable laws.
Order Acceptance
After placing an order, you may receive an email confirming that we have received it.
This acknowledgment does not mean that your order has been accepted.
A contract for the purchase of products is formed only when we confirm that the order has been accepted or shipped.
Only the products listed in the relevant confirmation will form part of the order.
Pricing and Availability
We make reasonable efforts to ensure that product descriptions, prices, promotions, and availability information are accurate. However, errors may occasionally occur.
If we discover an error affecting your order, we may contact you for instructions, offer the product at the correct price, provide an alternative, or cancel the affected product or order.
If we cancel an order after payment has been collected, we will issue a refund for the canceled amount using the original payment method where possible.
Prices may change without notice.
Shipping charges, taxes, duties, and other applicable fees will be displayed during checkout where available.
Sales Tax
Applicable sales tax may be calculated and collected based on factors including the delivery address, product type, and relevant state or local tax requirements.
You are responsible for any tax, duty, assessment, or government charge that is not collected during checkout but remains legally payable by you.
Payment
Payment authorization may be requested when you place an order.
Your payment method may be charged when the order is placed, processed, accepted, or shipped, depending on the payment provider and checkout method.
We may use third party payment processors. Your payment information may therefore also be subject to the terms and privacy policies of those providers.
We do not guarantee that every payment method will remain available at all times.
Shipping and Delivery
Shipping estimates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by product availability, order volume, carrier delays, weather conditions, incorrect or incomplete delivery information, public emergencies, or events outside our reasonable control.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery details, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address.
Additional shipping charges may apply where an order must be redirected, reshipped, or returned because incorrect information was provided.
Inspection of Products
You should inspect your order promptly after delivery.
Damage, shortages, missing items, or incorrect products should be reported to Scented Supplies within seven days of delivery, unless a different period is stated in our Return and Refund Policy.
We may request photographs of the products and packaging, order details, batch or lot information, supporting documentation, or return of the affected product for inspection.
Do not use or dispose of a product that you believe is damaged, defective, contaminated, incorrect, or unsuitable before contacting us.
Using or disposing of the product may prevent us from investigating the issue and may affect the remedies available.
Product Suitability and Testing
Customers are responsible for testing products before using them in a finished product, formula, production batch, or commercial application.
Materials such as fragrance oils, waxes, dyes, containers, wicks, additives, bases, and packaging components may perform differently depending on formulation, usage rate, temperature, equipment, production method, storage conditions, container dimensions, wick selection, and other materials used.
Information provided by Scented Supplies is general guidance and does not replace appropriate product development, testing, safety assessment, quality control, or professional advice.
You are responsible for ensuring that your finished products comply with all applicable laws, regulations, labeling requirements, safety standards, and industry requirements.
Fragrance Oils and Allergens
Fragrance oils and related scented materials may contain substances capable of causing sensitivity or allergic reactions.
Any description such as allergen free, phthalate free, clean, natural, skin safe, or similar wording applies only according to the specific criteria, documentation, or testing stated for that product.
Such wording does not guarantee that a product is free from every possible allergen, sensitizer, restricted substance, or reaction risk.
Customers must review the applicable product documentation and conduct their own suitability and safety assessments.
Technical and Safety Documentation
Where available, technical documents, safety data sheets, certificates, usage guidance, and related product information are provided to support responsible handling and use.
Documents may be updated when a product is reformulated, regulations change, new information becomes available, a supplier changes, or a manufacturing process or raw material changes.
Customers are responsible for ensuring that they use the latest available version of the relevant documentation.
Reformulated Products
We may reformulate products because of raw material availability, supplier changes, regulatory requirements, product improvement, quality considerations, safety requirements, or manufacturing changes.
A reformulated product may differ slightly in appearance, color, consistency, scent, strength, performance, or technical documentation.
During a transition period, both the previous and reformulated versions may be available.
Customers should review the product title, description, batch information, and technical documents before purchasing or using a product.
Product Storage
Customers must store products according to the instructions provided on the website, packaging, label, or technical documentation.
Exposure to unsuitable temperatures, direct sunlight, moisture, contamination, oxygen, or improper storage conditions may affect product performance, stability, appearance, or shelf life.
Scented Supplies is not responsible for deterioration or damage caused by improper storage, handling, transport, or use after delivery.
Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
Products must meet the eligibility requirements stated in that policy.
Certain products may not be returnable, including opened products, used products, custom products, clearance products, contaminated products, products that cannot be safely resold, and products subject to health, hygiene, or safety restrictions.
Approved refunds will normally be issued to the original payment method.
Original shipping charges and return shipping costs may be nonrefundable unless the return results from an error by Scented Supplies or applicable law requires otherwise.
Promotions and Discount Codes
Promotional codes are subject to the terms stated for the relevant promotion.
Unless expressly stated otherwise, promotional codes cannot be combined, applied after an order has been placed, exchanged for cash, or used on excluded products.
Minimum purchase requirements, customer limits, and expiration dates may apply.
We reserve the right to cancel or refuse a promotional discount where we reasonably believe that a code has been misused, duplicated, obtained improperly, or applied contrary to the promotion’s terms.
Price Matching
Where a product is included in a price match promotion, the specific price match terms displayed on the website will apply.
A valid comparison may need to be for an identical product available from an authorized US retailer, currently in stock, and publicly available online.
Clearance, liquidation, membership, marketplace, auction, subscription, wholesale, or limited promotional pricing may be excluded.
We may request a live link or other evidence before approving a price match.
Price matching cannot normally be combined with another discount or promotion.
Reviews and User Content
Where the website allows customers to submit reviews, comments, photographs, videos, questions, or other content, you confirm that the content is accurate, based on your genuine experience, and does not infringe another person’s rights.
The content must not be unlawful, defamatory, abusive, misleading, obscene, fraudulent, or contain malicious code or unauthorized advertising.
By submitting content, you grant Scented Supplies a nonexclusive, worldwide, royalty free license to use, reproduce, edit, publish, translate, distribute, and display that content for business and marketing purposes.
We may moderate, remove, reject, or restrict user content at our discretion.
Disclaimer
The website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Scented Supplies makes no warranties, whether express or implied, regarding the uninterrupted availability of the website, the accuracy or completeness of website content, the suitability of a product for a particular purpose, the results obtained from using a product, the compatibility of products with other materials, or the absence of errors, viruses, or harmful components.
Nothing in these Terms and Conditions excludes warranties or consumer rights that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Scented Supplies will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or connected with use of the website, inability to access the website, use or misuse of products, loss of revenue, loss of profit, loss of business opportunities, loss of data, damage to reputation, production failures, product recalls, or substitute product costs.
Our total liability for a claim relating to a purchased product will not exceed the amount paid for the product giving rise to the claim, except where applicable law does not permit this limitation.
Some states do not allow certain exclusions or limitations of liability. In those states, the exclusions and limitations will apply only to the extent permitted by law.
Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Scented Supplies and its owners, directors, officers, employees, contractors, suppliers, agents, and affiliates from claims, losses, liabilities, damages, and reasonable legal costs arising from your misuse of the website, misuse of a product, finished products or formulations, breach of these Terms and Conditions, violation of applicable law, or infringement of another person’s rights.
Force Majeure
We are not responsible for a delay or failure caused by events outside our reasonable control.
These may include natural disasters, severe weather, fire, flooding, war, civil unrest, government action, public health emergencies, labor disputes, carrier disruption, utility failures, cyberattacks, supply chain disruption, raw material shortages, or failure of telecommunications or technology services.
Linking to the Website
You may link to the website in a fair and lawful manner that does not damage our reputation or falsely suggest a partnership, endorsement, or association.
You may not frame the website, copy substantial portions of it, or create misleading links without written permission.
We may withdraw linking permission at any time.
Third Party Trademarks
Third party names, trademarks, product names, images, and other intellectual property belong to their respective owners.
References to third party brands may be used solely to describe a product, scent profile, compatibility, comparison, or inspiration.
Such references do not imply sponsorship, affiliation, approval, or endorsement unless expressly stated.
Complaints
We aim to resolve customer concerns fairly and promptly.
Please contact our customer service team with your order number and relevant information if you have a complaint.
We may request photographs, documents, product samples, batch details, or other evidence to investigate the issue properly.
Electronic Communications
By using the website or contacting us electronically, you consent to receiving electronic communications relating to your orders, account, customer service requests, policy updates, and legal notices.
Where you have separately chosen to receive marketing emails, you may unsubscribe using the unsubscribe link included in the message.
Transactional and service related messages may still be sent when necessary to manage your account or order.
Changes to the Website and Services
We may modify, suspend, remove, or discontinue products, services, website features, promotions, or content at any time.
We are not required to continue stocking a particular product or maintaining a particular website feature.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.
The affected provision will be interpreted or modified only to the extent necessary to make it enforceable.
Waiver
If we do not enforce a right or provision immediately, this does not mean that we have waived that right or provision.
Any waiver must be confirmed in writing by Scented Supplies.
Assignment
You may not transfer or assign your rights or obligations under these Terms and Conditions without our written permission.
We may transfer or assign our rights and obligations as part of a business transfer, restructuring, merger, acquisition, or sale of assets.
Governing Law
These Terms and Conditions are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Any mandatory rights available to consumers under applicable federal, state, or local law will continue to apply.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Return and Refund Policy, and any other policies referenced on the website, form the entire agreement between you and Scented Supplies regarding your use of the website and purchase of products.
Company and Contact Information
This website is owned and operated by:Scented Supplies
Unit D, 41W195 Railroad St
Pingree Grove, IL 60140
United States
Phone: +1 224-530-3021
You may also contact us through the contact form available on our website.