Scented Supplies values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to our marketing communications, or otherwise interact with us.
In this Privacy Policy, “Scented Supplies,” “we,” “us,” and “our” refer to Scented Supplies.
Our contact details are:
Scented Supplies
Unit D, 41W195 Railroad St
Pingree Grove, IL 60140
United States
Phone: +1 224-530-3021
Information we collect
We may collect personal information directly from you, automatically through our website, and from service providers that help us operate our business.
| Category | Examples |
|---|---|
| Contact information | Name, email address, phone number, billing address, shipping address |
| Account information | Login details, account preferences, saved addresses, order history |
| Order and transaction information | Products purchased, order value, payment status, delivery details, returns, refunds |
| Payment information | Payment method details processed through our payment providers. We do not store full payment card details on our own systems |
| Communication information | Messages you send to us, customer service requests, reviews, feedback, and survey responses |
| Marketing preferences | Email and SMS subscription status, consent records, unsubscribe preferences, campaign engagement |
| Website and device information | IP address, browser type, device type, operating system, referral source, pages viewed, session activity, and cookie data |
| Advertising and analytics information | Information used to measure website performance, understand customer behavior, and show relevant advertising |
| User generated content | Product reviews, comments, images, or other content you choose to submit |
We do not intentionally collect sensitive personal information unless it is necessary for a specific business purpose or required by law.
How we collect information
We collect information when you:
- Visit or browse our website.
- Create an account.
- Place an order.
- Add products to your cart.
- Subscribe to email or SMS marketing.
- Contact customer service.
- Submit a review, form, or survey.
- Interact with our ads, emails, or social media content.
We may also collect information automatically using cookies, pixels, tags, analytics tools, advertising technologies, and similar tracking methods.
How we use your information
We use personal information to:
- Operate and improve our website.
- Process orders, payments, shipping, returns, refunds, and customer support requests.
- Create and manage customer accounts.
- Communicate with you about your orders, account, inquiries, and service updates.
- Send email and SMS marketing where you have subscribed or where allowed by applicable law.
- Personalize your website experience.
- Measure website, email, and advertising performance.
- Prevent fraud, abuse, security incidents, and unauthorized activity.
- Maintain business records.
- Comply with legal, tax, accounting, and regulatory obligations.
- Protect our rights, customers, staff, business, and services.
Cookies and tracking technologies
We use cookies and similar technologies to help our website work properly, improve performance, understand how customers use the website, and support marketing and advertising.
Cookies may be used for:
- Website functionality.
- Account login and session management.
- Cart and checkout operation.
- Security and fraud prevention.
- Analytics and performance measurement.
- Personalization.
- Advertising and retargeting.
You can control cookies through your browser settings. Blocking some cookies may affect how the website works.
Where required, we will provide cookie preference tools that allow you to manage non-essential cookies.
Email and SMS marketing
If you subscribe to our marketing communications, we may send you promotional emails or text messages about products, offers, launches, cart reminders, back in stock updates, and other marketing content.
You can unsubscribe from marketing emails by using the unsubscribe link in any email.
You do not need to subscribe to marketing communications to make a purchase.
Sharing your information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
| Recipient category | Purpose |
|---|---|
| Ecommerce platform providers | Website operation, checkout, account management, order processing |
| Payment providers | Payment authorization, fraud checks, refunds, transaction processing |
| Shipping and fulfillment providers | Delivery, tracking, returns, and logistics |
| Email and SMS marketing providers | Marketing communications, automation, segmentation, reporting |
| Analytics providers | Website performance, customer journey analysis, reporting |
| Advertising platforms | Measuring ads, creating audiences, showing relevant promotions |
| Customer service tools | Responding to inquiries and support requests |
| IT, hosting, and security providers | Website hosting, backups, monitoring, security, technical support |
| Professional advisers | Legal, accounting, tax, insurance, and business advice |
| Government, legal, or regulatory authorities | Compliance with law, legal claims, enforcement, or safety requests |
We do not sell your personal information for money.
However, some US privacy laws may define certain advertising, analytics, or retargeting activities as a “sale,” “sharing,” or “targeted advertising.” Where required by law, you may have the right to opt out of these activities.
Your choices
You may have the following choices depending on where you live and how you interact with us.
- You can update certain account details by logging into your account.
- You can unsubscribe from email marketing using the unsubscribe link in our emails.
- You can opt out of SMS marketing by replying STOP.
- You can manage cookies through your browser or our cookie preference tools where available.
- You can contact us to request access, correction, deletion, or a copy of your personal information where applicable.
- You can request that we opt you out of sale, sharing, or targeted advertising where applicable.
Where required by applicable law, we will recognize browser based opt out preference signals, such as Global Privacy Control, as an opt out request for that browser or device.
US state privacy rights
Depending on your state of residence, you may have certain privacy rights. These may include the right to:
- Know what personal information we collect, use, disclose, sell, or share.
- Access a copy of your personal information.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Receive a portable copy of your personal information.
- Opt out of sale, sharing, or targeted advertising.
- Limit the use and disclosure of sensitive personal information where applicable.
- Appeal a decision if we deny your privacy request, where required by law.
To exercise these rights, contact us using the details in the “Contact us” section.
We may need to verify your identity before completing certain requests. We will only use the information provided for verification to process your request.
We will not discriminate against you for exercising your privacy rights.
California privacy notice
This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.
During the previous twelve months, we may have collected the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email address, phone number, billing address, shipping address, IP address | Orders, accounts, customer service, marketing, security |
| Commercial information | Products viewed, products purchased, cart activity, order history | Order processing, personalization, analytics, marketing |
| Internet or network activity | Browser data, device data, website activity, referral source | Website operation, analytics, advertising, security |
| Geolocation information | General location based on IP address | Fraud prevention, analytics, delivery support, localization |
| Audio or visual information | Call recordings or submitted images if applicable | Customer service, reviews, support, quality control |
| Inferences | Customer preferences, likely product interests, marketing segments | Personalization, marketing, reporting |
| Sensitive personal information | Account login credentials, payment information handled by payment providers | Account access, payment processing, fraud prevention |
We collect this information from you, your device, our website, ecommerce tools, payment providers, marketing platforms, analytics providers, advertising partners, and customer service tools.
We use this information for the purposes described in this Privacy Policy.
We may disclose this information to the service providers and third parties described in this Privacy Policy.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
We do not use sensitive personal information to infer characteristics about you.
California residents may request access, deletion, correction, and information about how we collect, use, disclose, sell, or share personal information. California residents may also opt out of sale or sharing of personal information where applicable.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of information.
- The reason we collected it.
- Whether you have an active account or recent order.
- Legal, tax, accounting, warranty, fraud prevention, and reporting requirements.
- Whether we need the information to resolve disputes or enforce agreements.
When information is no longer needed, we will delete, anonymize, or securely retain it as required by law or business necessity.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
No website, system, or method of transmission is completely secure. We cannot guarantee absolute security, but we work to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Children’s privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
Third party websites
Our website may include links to third party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties.
We encourage you to review their privacy policies before sharing personal information with them.
International access and service providers
Scented Supplies is based in the United States. Some service providers may process or access information from other locations.
By using our website or services, you understand that your information may be processed in the United States and other locations where our service providers operate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date.
If we make material changes, we may notify you through the website, by email, or through another appropriate method.
Contact us
If you have questions about this Privacy Policy or want to exercise a privacy right, you can contact us at:
Scented Supplies
Unit D, 41W195 Railroad St
Pingree Grove, IL 60140
United StatesPhone: +1 224-530-3021