Returns for U.S. Customers
We will gladly accept eligible returns within 30 days of the date your order was delivered.
All returned products must be unused, unopened, in their original packaging, and in a resalable condition. Products that have been opened, used, damaged after delivery, or returned without their original packaging may not qualify for a refund.
To request a return, please complete our contact form. Include your order number, email address, the products you wish to return, and the reason for the return.
Customers are responsible for return shipping costs unless the return is due to an incorrect, faulty, or damaged product supplied by Scented Supplies.
We recommend using a tracked shipping service when returning products. Scented Supplies is not responsible for returns that are lost or damaged while being shipped back to us.
Please allow up to 10 business days for your return to be inspected and processed after it arrives at our warehouse.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to make the refunded amount available.
Original outbound shipping charges are nonrefundable unless the return is required because of an error made by Scented Supplies.
International Returns
International customers who wish to return a product should contact our customer service team using our contact form.
Please include your order number, email address, the products you wish to return, and the reason for the return.
International customers are responsible for return shipping charges, customs fees, duties, taxes, and any other costs associated with returning the order unless the product was incorrect, faulty, or damaged when delivered.
We recommend contacting our customer service team before sending an international return so we can provide the correct return instructions.
Incorrect, Faulty, or Damaged Products
If you receive an incorrect, faulty, or damaged product, please notify us within 48 hours of delivery using our contact form.
Please include your order number, photographs showing the issue, a short description of the problem, and any relevant information such as product names, quantities, batch codes, or lot numbers.
Please keep the products and all original packaging until our customer service team has reviewed the issue. We may request additional photographs or require the products to be returned for inspection.
Once the issue has been reviewed and confirmed, we may offer a replacement, refund, or another appropriate resolution.
Glass Products
Glass products may occasionally become damaged during shipping.
We strongly recommend ordering approximately 10% more glass products than required to allow for possible transit damage and production needs.
If glass products arrive damaged, please contact us within 48 hours of delivery using our contact form and provide photographs of the damaged products, the shipping box, and the internal packaging.
Refunds or replacements will only be provided for the quantity confirmed as damaged. Undamaged products included in the same order will not be refunded.
Products That Cannot Be Returned
We may be unable to accept returns for products that have been opened, used, altered, contaminated, damaged after delivery, or stored incorrectly.
Custom, personalized, clearance, final sale, or specially ordered products may also be nonreturnable unless they arrive incorrect, faulty, or damaged.
Products subject to hygiene, health, or safety restrictions may not be eligible for return once opened.
Refunds
All returns are inspected before a refund is approved.
If your return is accepted, the refund will be issued to the original payment method. We cannot normally issue a refund to a different card, account, or payment method.
Any promotional discount applied to the original order will be reflected in the refunded amount.
If only part of an order is returned, the original shipping charge will not be refunded.
Contact Us
For return requests or questions about this policy, please use our contact form.
Scented Supplies
Unit D, 41W195 Railroad St
Pingree Grove, IL 60140
United States
Phone: +1 224-530-3021