At Scented Supplies, we aim to get your candle making, fragrance and crafting supplies to you safely and as quickly as possible.

We use USPS and FedEx for order deliveries. For larger orders, we may use FedEx Freight. The shipping option available for your order will depend on the delivery address, order size, weight and the products being purchased.

Shipping Options

Available shipping methods and costs will be shown at checkout where applicable.

Orders may be shipped using:

• USPS
• FedEx
• FedEx Freight for larger orders

The most suitable service may vary depending on the size and weight of your order.

Order Processing

Once your order has been placed, our team will prepare it for dispatch.

Please allow 1 to 5 business days for your order to be processed and dispatched.

During busy periods, promotions or holidays, processing may take slightly longer.

Heavy and Bulky Orders

Some of our products, including 45 lb cases of wax, are heavy and may require different shipping arrangements compared with smaller orders.

Larger orders may be shipped using FedEx Freight where appropriate.

Depending on the size and weight of your order:

• Heavy items may be shipped separately from other products.
• An order may arrive in more than one package.
• Different packages from the same order may arrive at different times.
• Shipping costs may vary depending on weight, destination and carrier service.

Tracking information will be provided where available.

Fragrance Oils and Other Liquid Products

Fragrance oils and other liquid products are carefully packed to help protect them during transit.

Certain products may be subject to carrier or shipping restrictions depending on the product, quantity and destination. If a particular shipping service is not available for your order, the available options will be shown during checkout or our team will contact you if further information is required.

Tracking Your Order

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Please allow some time for the carrier tracking system to update after your shipment has been collected.

Multiple Packages

Larger orders may be divided into multiple packages for safer and more efficient shipping.

If this happens, you may receive more than one tracking number, and the packages may arrive separately.

Delivery Times

Delivery times shown by USPS, FedEx or FedEx Freight are estimates and may vary depending on the destination, selected service, weather conditions, carrier delays and other circumstances outside our control.

Once an order has been handed over to the carrier, unexpected delays may occasionally occur.

Delivery Address

Please check your shipping address carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

Damaged or Missing Orders

If your order arrives damaged, or if you believe a package is missing, please contact our Customer Services team as soon as possible.

Please provide your order number and, where relevant, photographs of the packaging and damaged items so we can investigate the issue.

Questions About Shipping

If you have any questions about shipping before placing your order, please contact our Customer Services team and we will be happy to help.